Privacy Policy

Introduction

Here at Ollie's Garage, we respect nothing more than your right to privacy and security while using our website or services. We understand that people need to trust in the website that they are interacting with, so we have made it our mission to ensure that our customers and visitors to our website can have total confidence while engaging with olliesgarage.ie. We promise today, and forever, to treat the protection of your data, privacy and online security very seriously and we put this at the heart of everything we do.

This privacy policy provides transparent information about the ways in which Ollie's Garage collects, uses, stores, shares or keeps personal information provided to our company by our customers or users who interact with our services. Ollie's Garage complies with our obligations under the Data Protection Act 1988 and Data Protection (Amendment) Act 2003 and the EU2016/679 General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications, EC Directive, Amendment Regulations 2011. By submitting your information and using our website or services, you consent to the collection, storage and processing of your information by us in the manner set out in this privacy policy.

Data Control

For the purposes of the EU2016/679 General Data Protection Regulation (GDPR), the company that is ultimately responsible for the control of your data while using our services is Ollie's Garage, Breaffy Road, Castlebar, Co. Mayo, Ireland. Should you have any questions on how we protect your privacy, please feel free to contact us at olliesgarage@gmail.com.

Information Collected

There are 2 types of information that we collect from you: personal data and non-personal data.

Personal Data

Personal Data is collected from you if you voluntarily submit it to olliesgarage.ie. The provision of all personal information is voluntary, but some may be necessary in order to fully use our services, for example booking information required to complete a booking. The types of personal data we collect are:

• Name
• Address
• Email Address
• Telephone number
• Vehicle Information (make, model, registration)
• IP address

This is information that you provide to us when you:

• Make a booking through our website
• Submit an enquiry via our contact form
• Browse our website
• Opt-in to our marketing communications
• Communicate with us via our customer service channels

Non-Personal Data

Non-Personal Data is collected from you when you engage with our site. This is information about your visits and how you navigate through our website, including (but not limited to) your page views, the length of your visit, browser type, operating system, IP address and location. This information is used to help olliesgarage.ie improve our website and ensure it is optimised for your browser.

Information We Do Not Collect

Unnecessary data: Ollie's Garage will never ask you for information that is not necessary. Our aim is to ensure you have the best experience possible on our site, without any compromise on your privacy or security.

Sensitive personal data: Ollie's Garage does not collect or store data of a highly sensitive nature. For example, we will not store your gender, marital status, personal group membership, political views, sexual orientation, religion, age, disability, or race.

Data relating to minors: Our website is not intended for children and we do not intentionally or knowingly solicit or collect personal information from individuals under the age of 18.

How Your Data Is Used

Personal Data

We will process any Personal Data you provide to us for the following purposes:

• To conduct our business with you and activate your ability to use our services
• To provide you with the services you have booked
• To conduct financial transactions for services you purchase from us
• To prevent fraudulent activity
• To personalise our site for you
• To send you business or transactional communications unrelated to marketing
• To contact you, if required, in connection with your booking or to respond to any communications you might send to us

Non-Personal Data

We use non-personal data gathered from visitors to olliesgarage.ie in an aggregate form and for statistical purposes to gain a better understanding of where our visitors come from, how they interact with our site, and to help us better design and organise our web site for ease of customer interaction.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us understand how visitors use our site. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies as described in this policy. We use cookies for analytics, functionality and performance purposes only — we do not use cookies for advertising or to track you across other websites.

Disclosure Of Information

Personal Data

We may disclose the data that you submit to Ollie's Garage:

• For the purpose of completing an agreed transaction with you or to carry out the course of our business (e.g. to employees of Ollie's Garage or nominated service providers)
• To legal enforcement authorities or legal representatives if we are required to do so by law or during the course of any legal proceedings
• To acquirers or any prospective acquirers of our business or of an asset of our business

Non-Personal Data

We may provide non-personal data to third parties, where such information is combined with similar information of other users of our web site, for example we might inform third parties regarding the number of unique users who visit our web site, demographic breakdown of visitors, or the activities that visitors to our web site engage in.

Retention Of Your Data

Ollie's Garage will retain your personal data for the minimum amount of time required in order to successfully carry out the specified purposes for collecting that data. Personal data will only be held for longer than necessary if we are required to retain this data by law or to facilitate any ongoing or prospective legal proceedings, or to assist in the prevention of fraud.

Security

Ollie's Garage understands that you're concerned about the security and privacy of your online transactions, and we take online security very seriously. We have put in place multiple technical and physical security measures to prevent any loss of security to your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however we have taken steps to ensure that appropriate safeguards are in place to protect your information.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• To be informed — We want to be as informative and transparent as possible about how we treat your data.
• To access your personal information — You can request a record of the personal data we retain about you.
• To correct/erase personal information — You can request that we correct any inaccurate information or erase your data.
• To restrict how we use personal information — You may request that we restrict the use of your personal data in certain circumstances.
• To transfer your information — You can request that we provide your data in a structured, machine-readable format.

We aim to fulfil verified and active Data Access Requests within 30 days. To exercise any of these rights, please contact us at olliesgarage@gmail.com.

Amendments To Our Privacy Policy

Any changes to this Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Privacy Policy or otherwise disclosed to you at the time it was collected, we will notify you by email.